California Disclosures and Customer Protections

Who These Disclosures Apply To

These disclosures apply to California customers of COINworKs Inc., doing business as The Bitcoin Store, under the California Digital Financial Assets Law (Cal. Fin. Code §3501 et seq.). They cover our in-person counter transactions at our San Jose and Stockton locations, and our courier, bank wire and over-the-counter services.

These disclosures are incorporated by reference into our Terms of Service. Where these disclosures and the Terms of Service conflict, these disclosures govern for California residents. Nothing here waives any right or remedy that cannot be waived under California law.

Your Transaction Disclosures

1. Fees. Your exact rate, spread and fees are quoted to you before you confirm the transaction and are itemized on your receipt. Total charges do not exceed the greater of $5 or 15% of the transaction, as required by California law.
2. No insurance. Cryptocurrency purchased through The Bitcoin Store is not insured or guaranteed by the FDIC, SIPC, NCUA or any government agency, and is not covered by private insurance against loss, theft or cybertheft.
3. Transactions are final. Confirmed cryptocurrency transactions are irreversible. Once broadcast to the network, a transaction cannot be cancelled, recalled or reversed.
4. Liability and errors. You are responsible for providing a receiving address you own and control. The Bitcoin Store is not liable for losses arising from an incorrect address you provide or transfers you authorize in error. If you believe a transaction was unauthorized, mistaken or accidental, contact us as soon as possible using the methods below. You can update your contact information at any time using the same methods.
5. Timing. The time you initiate a transaction and the time it is executed and recorded on the network may differ due to network or processing conditions.
6. No stop-payment. Because cryptocurrency transfers are irreversible, you do not have the right to stop or reverse a transfer once it is confirmed.
7. Receipt. You will receive a printed receipt at the counter and/or a confirmation by email or text.
8. Notice of changes. The Bitcoin Store will provide at least 14 days’ advance notice before any change to its fees, material terms, or the policies that apply to your transactions.
9. Not legal tender. No digital financial asset, including Bitcoin, is recognized as legal tender by the State of California or the United States.
10. Service availability. In the past 12 months, The Bitcoin Store’s service has not been unavailable to 10,000 or more customers due to a service outage.

How to Report a Problem or File a Complaint

Unauthorized, mistaken or accidental transaction

Contact us as soon as possible and within 60 days of the transaction. We will acknowledge your report within 3 business days and notify you of the outcome within 30 days. Please note that confirmed blockchain transactions are irreversible, so recovery may not be possible once a transaction is sent.

Filing a complaint

Contact us using any method below. We will acknowledge your complaint within 5 business days and notify you of the resolution within 30 days.

Updating your contact information

You can update your contact information at any time using the methods below.

Complaints to the State of California

If you are not satisfied with our resolution, you may file a complaint with the California Department of Financial Protection and Innovation (DFPI) at dfpi.ca.gov/file-a-complaint, by phone at (866) 275-2677, or by mail at 2101 Arena Blvd., Sacramento, CA 95834.

Contact Us

Phone (toll-free): (888) 811-2646
Email: info@thebitcoinstore.com
Website: www.thebitcoinstore.com
San Jose: 28 N Almaden Ave Suite 50
Stockton: 616 W Hammer Ln Ste C