California Disclosures and Customer Protections
In-Store and OTC Transactions
These disclosures apply to California customers using The Bitcoin Store in-store and OTC services under the California Digital Financial Assets Law (Cal. Fin. Code §3501).
1. Fees: Your transaction price is based on a market spread disclosed to you before you confirm. Your rate and any applicable fees are provided prior to completing your transaction and on your transaction confirmation.
2. Noinsurance: Cryptocurrency purchased through The Bitcoin Store is not insured or guaranteed by the FDIC, SIPC, NCUA, or any government agency, and is not covered by private insurance against loss, theft, orcybertheft.
3. Transactions are final: Confirmed cryptocurrency transactions are irreversible. Once broadcast to the network, a transaction cannot be cancelled, recalled, or reversed.
4. Liability and errors: You are responsible for providing a receiving address you own and control. The Bitcoin Store is not liable for losses from an incorrect address you provide or transfers you authorize in error. If you believe a transaction was unauthorized, mistaken, or accidental, contact us as soon as possible using the methods below. You can update your contact information at any time using the same methods.
5. Timing: The time you initiate a transaction and the time it is executed and recorded may differ due to network or processing conditions.
6. No stop-payment: Because cryptocurrency transfers are irreversible, you do not have the right to stop or reverse a transfer once confirmed.
7. Transaction confirmation: You have the right to receive a confirmation of your transaction by email or text.
8. Notice of changes: The Bitcoin Store will provide at least 14 days advance notice before any change to its fees, material terms, or the policies that apply to your transactions.
9. Not legal tender: No digital financial asset, including Bitcoin, is recognized as legal tender by the State of California or the United States.
10. Service availability: In the past 12months, The Bitcoin Store’s service has not been unavailable to 10,000 or more customers due to a service outage.
Unauthorized, mistaken, or accidental transaction
Contact us as soon as possible and within 60 days of the transaction. We will acknowledge your report within 3 business days and notify you of the outcome within 30 days. Please note that confirmed blockchain transactions are irreversible, so recovery may not be possible once a transaction is sent.
Filing a complaint
Contact us using any method below. We will acknowledge your complaint within 5 business days and notify you of the resolution within 30 days.
Updating your contact information
You can update your contact information at any time using the methods below.
Phone (toll-free): (888) 811-2646
Text: +1 (650) 536-0069
Email: support@thebitcoinstore.com
Website: www.thebitcoinstore.com
