Contact
Contact Us
Call, email, send a message, or walk into either store. A real person answers — that’s the point.
Phone(888) 811-2646
Emailinfo@thebitcoinstore.com
HoursTue–Sat, 10 am – 7 pm
Response TimeWithin 1 business day
Send us a message
Message sent
Thanks for reaching out — we typically reply within one business day (Tue–Sat). Need us sooner? Call (888) 811-2646 during store hours.
Company details
Visit a store
San Jose
28 N Almaden Ave Suite 50, San Jose, CA 95110
Tuesday – Saturday10:00 am – 7:00 pm
Sunday & MondayClosed
Stockton
616 W Hammer Ln, Stockton, CA 95210
Tuesday – Saturday10:00 am – 7:00 pm
Sunday & MondayClosed
Common questions
What is the fastest way to reach you?
Call (888) 811-2646 during store hours (Tuesday – Saturday, 10:00 am – 7:00 pm Pacific). For anything that can wait a day, email info@thebitcoinstore.com or use the form above.
Do I need an appointment to visit?
No — walk-ins are welcome at both stores during business hours. Appointments are only needed for OTC desk trades and VIP concierge service.
How quickly do you respond to messages?
We typically respond within one business day. Messages sent on Sunday or Monday are answered when the stores reopen on Tuesday.
Who is behind The Bitcoin Store?
The Bitcoin Store is a registered DBA of COINworKs Inc., a FinCEN-registered Money Services Business. Learn more on our About Us page.