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Contact Us

Call, email, send a message, or walk into either store. A real person answers — that’s the point.

Phone(888) 811-2646
Emailinfo@thebitcoinstore.com
HoursSee store hours below
Response TimeWithin 1 business day

Send us a message

We typically reply within one business day (Mon–Sat). Urgent? Call (888) 811-2646.

Company details

  • Legal name: COINworKs Inc., DBA “The Bitcoin Store”
  • Phone: (888) 811-2646
  • Email: info@thebitcoinstore.com
  • Customer service hours: Monday – Saturday, 10:00 am – 7:00 pm (Pacific)
  • Typical response time: within one business day
  • Corporate address: 401 Ryland St. Suite 200-A, Reno, NV 89502
Book Appointment Store Details

Visit a store

San Jose

28 N Almaden Ave Suite 50, San Jose, CA 95110

Monday – Friday11:00 am – 7:00 pm
Saturday & SundayClosed
Get Directions Store Page

Stockton

616 W Hammer Ln Ste C, Stockton, CA 95210

Monday – Saturday10:00 am – 6:00 pm
SundayClosed
Get Directions Store Page

Which way to reach us

Different questions want different channels, and picking the right one saves everybody a day.

  • Call (888) 811-2646 for anything time-sensitive: checking cash is on hand before you drive over, asking what the desk can execute today, or a quote on a coin outside the majors. A person answers during store hours.
  • Book a time for OTC desk trades, concierge introductions, and courier visits. Walk-ins never need an appointment; these do.
  • Use the form or email for anything that can wait a business day, including host enquiries, press and partnership questions.
  • Just walk in for an ordinary trade. Both stores are staffed the whole time they are open, and there is no queue system to navigate.

If someone is pressuring you right now

Call us before you do anything, even if you are not a customer and even if you are only half sure. No government agency, utility, bank, employer or police department accepts payment in Bitcoin, and nobody legitimate needs you to move money that way today.

A confirmed Bitcoin transaction cannot be reversed by us, by an exchange, or by a bank. The only useful moment to ask a question is before it goes. Staff at both counters are trained to spot the common versions of this and will stop a transaction to ask. If you want to read first, the scam awareness guide lays out what the scripts sound like.

Common questions

What is the fastest way to reach you?
Call (888) 811-2646 during store hours (Monday – Saturday, 10:00 am – 7:00 pm Pacific). For anything that can wait a day, email info@thebitcoinstore.com or use the form above.
Do I need an appointment to visit?
No — walk-ins are welcome at both stores during business hours. Appointments are only needed for OTC desk trades and VIP concierge service.
How quickly do you respond to messages?
We typically respond within one business day. Messages sent on Sunday are answered when the stores reopen on Monday.
Who is behind The Bitcoin Store?
The Bitcoin Store is a registered DBA of COINworKs Inc., a FinCEN-registered Money Services Business. Learn more on our About Us page.
Do I need to call before bringing a large amount of cash?
Not required, but it helps. For a buy above roughly $10,000 a call lets staff prepare the paperwork in advance. For any sizeable sale, call so the cash is on hand — that is the difference between same-hour and same-day.
Can you come to me?
For trades that qualify, yes. See courier service. Whether a specific trade qualifies depends on amount, location and notice, so call and describe it.
Where do I go for a kiosk question?
Our parent company runs the kiosk network as COINworKs, on the same support line. If a machine has your money, call with the receipt — the transaction ID on it is what makes the problem traceable.